Customer Relationship Management
Oracle E-Business Suite's Customer Relationship Management (CRM) application provides capabilities that seamlessly enable organisations to drive sales, service, social and marketing strategies. It is single and conclusive application that provides an unparalleled customer experience irrespective of channels that the customer connects with and at the same drives to retain and maintain its customer.
Supply Chain Management
Supply Chain activities contribute to the success of everyday businesses, be it transportation of natural resources or transformation of raw materials into finished products ready for delivery to an end customer. Traditional supply chains suffer from inherit problems that reduce efficiency, productivity and accountability. SCM provides an integrated family of applications that automates supply chain processes, from design, planning and procurement to manufacturing and fulfilment.
OptumFlex endorses and provides Business Intelligence and Analytic tools through the Oracle Intelligence and Analytic product lines. The Oracle Business Intelligence Enterprise Edition (OBIEE) and Oracle Business Intelligence Analytic (OBIA) offers unsurpassed performance in ad hoc query and analysis, dashboard, enterprise reporting, mobile reporting, scorecards, multidimensional OLAP and predictive analytics. OptumFlex provides value proposition through communicating the business value of BI and Analytics, developing BI skills necessary for success, modernizing core technologies for data integration, providing more functionality out of mobile, social, cloud and in-memory systems and enhancing business impact of advanced analytics. The Analytics cover core business units like Human Resources, Sales, Finance, Project Management, Marketing, Procurement and Customer Service.
Maintenance and Support
OptumFlex is a leading independent support and maintenance provider for Oracle E-Business Suite and Business Intelligence software. Traditional status quo dictated that enterprise software clients be trained by software vendors. This set up provide clients with limited upgrade rights and less autonomy on maintenance cycle. OptumFlex provides clients with a free to choose maintenance and support option, each tailored to best fit client’s demands, budgets and needs with autonomy and transparency in the process and decision making. OptumFlex provides support for Oracle applications, Business Intelligence and Analytics and maintenance services for existing enterprise systems.
The number one quality for a consultant is to be a "Safe pair of Hands", this essentially means that you will do exactly what you said you were going to do. Our consultants are our client's safe pair of hands, we are your last line of defence when projects go pear shape and we hold our ground when rough times make others flee for cover. OptumFlex provides cost benefit analysis studies for corporations considering outsourcing for their business needs. We act on the client’s behalf as their representatives, to ensure their project specifics are met during implementation. Needless to say, our approach, recommendations and submissions are thorough, professional and benchmarked for a global audience.